Retry a Failed Transaction

Introduction:

This guide provides step-by-step instructions for retrying a failed payment transaction in the Smartrr account portal. If you have encountered a payment failure in Smartrr, this guide will help you retry the payment transaction.

Prerequisites:

• To follow these instructions, you need to have an active Smartrr account and a subscription that contains a failed payment transaction. You should also have access to the internet and a web browser.

Steps:

1. Open a web browser and navigate to the Smartrr account portal (**https://www.smartrr.com/**) and sign in with your account credentials.
2. Once you are logged in, select the subscription that contains the failed transaction from the subscriptions list on the dashboard.
3. Scroll down the subscription page until you reach the "Billing History" section.
4. Look for the transaction that has failed in the "Billing History" section. It should be indicated by a red "failed" label.
5. Click on the three dots menu located at the right end of the failed transaction row.
6. Click on the "Retry" button in the menu that appears. Smartrr will then attempt to process the payment again.
7. After retrying the payment, check the payment status in the "Billing History" section. If the payment was successful, it will be marked as "Paid" with a green label.

Conclusion:

Congratulations! You have successfully retried a failed transaction in Smartrr account portal.

Note:

If the payment transaction continues to fail after multiple retry attempts, the merchant will need to reach out to their payment processor to investigate the reason the transaction is failing.